Shipping & Pricing Policy

Are there any restricted areas?

Currently, we are unable to ship to any PO Box, military and protected area/location (in some cases). Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer.

Please note that we are unable to publish all the restrictive measures imposed by your country of delivery as this is dependent on your country’s customs and restrictions.

Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

• Any limit on the quantity to import the items
• Any limit on the value to import the items
• Restrictions to the material that you are interested to purchase
• Taxes and duties you would incur for importing the items

 

If for some reason, there are any items that cannot be exported and/or imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, the shipper bears the responsibilities to ship the items due to non-delivery e.g. shipping charges incurred to and fro for sending to the intended delivery destination, and for the intended delivery destination to return the goods to gosnapp.com will be borne by the buyer.

UNDELIVERABLE PACKAGES

gosnapp.com believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one of the following reasons. Under such circumstances, customer is responsible to pay for ALL incurred taxes and the shipping charges for attempted delivery and the returned shipping charges. Refunds after deduction for the chargeable shipping charges and taxes shall then be returned to the credit card used for the purchase. This check is to stress the importance of accurate delivery information.

What happens if an incorrect address is provided for the delivery?

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account.

If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.

How is the delivery processed?

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

What should I take note of when the order is intended as a gift?

If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.

I receive an error when placing my order, what went wrong?

Kindly do a screenshot of the page where you experience the error, or copy the error message and send it cs@gosnapp.com for further assistance.

Is there a guaranteed date which I can receive my order on time?

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfil your shipment. If you need to receive the items urgently, we suggest you contact cs@gosnapp.com. We will try our utmost to place your order on priority.

Is the pricing policy the same at other retailers?

Please note that pricing policy differs for each delivery destination and country. The prices on the website cannot be used as a benchmark to compare the prices at other retailers and online store. In very rare cases, there might be price errors and goSNAPP shall not be liable for any errors in the pricing of items purchased on gosnapp.com. If there are any changes, gosnapp.com will contact buyer before proceeding with the order.

All prices displayed are not inclusive of any shipping charges, duties, and taxes. Shipping charges will be computed and shown at the checkout page after shipping mode is selected.

Any form of price adjustment to orders is not applicable.

What kind of promotions will gosnapp.com have?

On some occasions, gosnapp.com may introduce special promotions and discounted items on the website, at a limited time offer or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

What are the Terms and conditions for promotions?

All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before utilizing the promotion tools. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.

What happens if the promotion that I would like to have has expired?

All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.